Service Advisor

Service Advisor – RV

We need a Service Advisor who is an expert in the art and science of customer service. Must be able to greet guests, schedule appointments and act as a liaison between customers and service techs. If you can make customers feel welcome and confident that their needs are being met, then our dealership may be your next career home. Put your people skills to work for us and find out more now.

Job Responsibilities

• Greet service department customers promptly and courteously—attitude is everything!
• Listen to customers and clearly translate repair needs to techs
• Upsell additional services using low pressure, high integrity methods
• Provide accurate repair/maintenance estimates
• Adhere to continue to learn policies on recreational vehicle care and operation
• Follow up on each repair order and keep customers informed of progress
• Sell and manage extended service contracts
• Schedule repairs for internal, retail, insurance, and warranty customers with technicians
• Take the technicians notes from the repairs to enter and total the repair orders for all above applications.
• Inspect repair quality and ensure all work is complete
• Notify customers when vehicles are ready for pick up
• Review and explain repairs and associated costs with customers
• Handle minor customer concerns and complaints
• Keep Service Manager informed of all problems and potential problems
• Maintain Customer Satisfaction Index (CSI) scores in accordance with dealership standards

Benefits

• Health Insurance (we pay 1/2 of employee)
• 401k (we match up to 3%)
• Vision Plan
• Supplemental insurance available through AFLAC 
• PTO for full-time employees
• Paid holidays 
• Family owned and operated
• Proud partner of the Route 66 RV network
• Employee & family phone plan option 

About Us

Kroubetz Lakeside Campers is the area's only Route 66 dealer and Minnesota's friendliest dealer. We are a full-service RV dealership that takes trades. We are proud to have for sale Forest River, Grand Design, Yetti Fish Houses, and Toy Haulers.